Hi, I'm Jazyl Zioui
Cloud & Network Engineer
Contact Me
About
I'm Jazyl - Certified AWS Solutions Architect Associate
I’m a bilingual (English & French) Cloud and Systems Engineer with 4+ years of experience in IT infrastructure, networking, and end-user support. Skilled in Azure, AWS, OpenStack, and Cisco technologies, I design, deploy, and manage secure and scalable IT solutions. My background includes supporting enterprise systems, troubleshooting complex technical issues, and delivering reliable end-user support that ensures business continuity. I’m also a passionate developer with projects ranging from e-commerce platforms to medical data management applications, all available on my GitHub. With a strong foundation in both cloud environments and hands-on systems support, I bridge the gap between infrastructure management and user experience.
Competences & Skills
Work Experience
Bilingual IT Analyst
Petvalu | Toronto, ON | July 2024 – Present- Analyzed POS transaction data to identify 15+ recurring error patterns, reducing ticket volume by 20%.
- Monitored network performance (Windstream, Meraki, Itel), ensuring 99.9% uptime across 700+ stores.
- Deployed/configured workstations, POS systems, and printers, ensuring compliance with company security standards.
- Created and managed tickets in Freshservice, improving accountability and tracking for 100% of issues.
- Collaborated with infrastructure and app teams, reducing resolution time for high-priority incidents by 15%.
- Provided end-user support and training for staff in both French and English, increasing user satisfaction scores by 25%.
- Maintained IT documentation and standard operating procedures for multi-site deployments.
- Participated in infrastructure projects, assisting with hardware refreshes and network upgrades.
Network Engineer
Sonatrach | Algeria | Aug 2022 – May 2024- Managed network infrastructure projects supporting ERP (SAP HANA) across 20 remote drilling sites.
- Optimized connectivity, reducing latency by 25% and improving ERP transaction speeds.
- Designed & implemented network segmentation, reducing unauthorized access incidents by 35%.
- Optimized Avaya VoIP and Cisco networks, improving data transfer speeds by 30%.
- Conducted regular audits, achieving 95% compliance with security and regulatory standards.
- Configured firewalls, VPNs, and VLANs to improve security and network efficiency.
- Collaborated with ERP analysts to integrate SAP HANA workflows with business processes.
- Created and maintained network diagrams, documentation, and troubleshooting guides for remote sites.
Bilingual eLearning & Technical Support
OCASI | Toronto, ON | Jan 2021 – Jul 2022- Provided bilingual IT and eLearning support to staff and clients, resolving hardware, software, and network issues in English and French.
- Developed and maintained eLearning resources and guides, improving accessibility and staff training efficiency.
- Installed, configured, and maintained workstations, printers, and network devices to ensure smooth operations.
- Managed Office 365, Active Directory accounts, and access permissions for new and existing employees.
- Trained staff on IT best practices, eLearning platforms, and cloud applications, increasing operational efficiency.
- Documented IT procedures, created troubleshooting guides, and ensured compliance with security policies.
- Assisted with cloud platform support (AWS & Azure) and minor deployments or migrations.
- Supported IT procurement, inventory management, and lifecycle asset management for all IT equipment.